Terms and Conditions
This web site is owned and operated by Roy Castle Lung Cancer Foundation who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link below.

Our Contact details:
Roy Castle Lung Cancer Foundation
4-6 Enterprise Way, Wavertree Technology Park, Liverpool, L13 1FB, United Kingdom
Phone: +44 333 323 7200
Fax: +44 151 254 7273
Email: shopping@roycastle.org
Registered in England & Wales 1046854 - Scotland SC037596

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Payments are processed via Worldpay or Paypal (including all major credit/debit cards). PayPal now allows for guest logins, so you do not need a PayPal account to complete payment.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake
has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery timescales
All items ordered online are delivered within 5 working days

Delivery pricing
After this date delivery is charged at the rates below:  
Any order add £2.95 UK mainland only
For any orders to EC or the rest of the world please contact Roy Brown

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
All orders are VAT included.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are
not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0333 32 3 7200 or fax us on 0151 254 7273 or write to us at
4-6 Enterprise Way Wavertree Technology Park Liverpool L13 1FB United Kingdom

Privacy Policy
Roy Castle Lung Cancer Foundation does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by
going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

The Roy Castle Retail Returns and Cancellations Promise
You have a statutory legal right to return your purchase within 14 calendar days from receipt of the goods; however we offer a promise which extends this period. If you are not happy with your purchase, simply return it to us, unused and in its original packaging, within 21 days, for a product refund (including the standard outbound postage and packaging charge, inbound postage and packaging charges will be at the cost of the customer) or replacement.
If you return your purchase within 14 calendar days of receipt ROY CASTLE RETAIL will issue your refund within 14 days of receipt by ROY CASTLE RETAIL of the undamaged goods. If such return is outside of the 14 day statutory period but is within ROY CASTLE RETAIL’s 21 day return period then ROY CASTLE RETAIL will issue your refund within a reasonable period.

If the product you have ordered is unavailable ROY CASTLE RETAIL may supply you with a suitable substitute.
If you do not wish to accept this substitute you may return it to ROY CASTLE RETAIL and we will issue you with a full refund.

The promise does not apply to:-
  • Products which have been personalised to your requirements, for example where a name or a photograph supplied by you has been added to a product
  • Videos, CDs, tapes or computer software once you have opened them Perishable products (e.g. food and flowers)
  • Periodicals or magazines
  • Goods were hygiene could be an issue for example ear rings

Any products which are returned to ROY CASTLE RETAIL which have suffered "wear and tear” may be refunded at a price which is lower than that paid by the customer, this is at the sole discretion of ROY CASTLE RETAIL.
No reductions will be made to any refund owing solely to damage to packaging which was reasonably required to inspect the goods.

NB: Bespoke goods and goods which deteriorate or expire rapidly are not subject to the above returns policy or ROY CASTLE RETAIL 21 day promise.

Returning Online and Mail Order products

To return a mail order product, simply fill out the accompanying delivery slip, package the relevant item securely and send to:-
ROY CASTLE RETAIL Ltd,
Returns Department,
Unit 14 Bridge Industrial Estate
Speke Boulevard
L24 9HB
If you have lost your returns form, you can print a copy of our returns form, simply by clicking here.
Download Adobe Acrobat Reader


Damaged, incorrect or substitute Products

If you receive damaged products, the wrong product is sent to you by mail order or we supply you with an unsuitable substitute for a product which is unavailable, you should notify us as soon as possible.
You may return the products for a replacement or full refund.
Any such refund will include all postage and packaging charges which have reasonably been incurred by the customer.
To arrange please contact our mail order customer services department on 0151 486 3282 (Lines open 9am - 5pm Monday - Friday).
For your protection, we recommend that you use a recorded-delivery service. Until the product is returned to us, you must take reasonable care of it and ensure that it is returned to us in a re-saleable condition.

Mail Order Cancellations

If you would like to cancel your order before you receive the product please call our Customer Services team on 0151486 3282. However, we cannot guarantee at what stage in the process your order is.

If you cancel your order in accordance with this policy, we will refund the relevant part of the purchase price for that item and the item’s normal delivery charge.
Please note, if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods until they are returned to us at your cost.

This Returns and Cancellations Promise does not affect your statutory rights. For information on your statutory rights visit the Department of Trade and Industry's Consumer Gateway web site.

 

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Roy Castle Lung Cancer Foundation Registered Charity England & Wales 1046854 - Scotland SC037596. A company limited by guarantee. Registered in England & Wales 03059425.
Registered Office: The Roy Castle Centre, 4-6 Enterprise Way, Wavertree Technology Park, Liverpool, Merseyside, L13 1FB, United Kingdom.

2017 Roy Castle Lung Cancer Foundation